Support message triage

I was charged twice this month, please refund the duplicate.

Login loop on Safari after the latest update, cannot get past the password screen.

Would be great if the export supported CSV as well as PDF.

How do I add a teammate to my workspace?

Our whole team is locked out and we have a client demo in 40 minutes.

Thanks for the quick turnaround yesterday, the fix works.

The invoice still shows our old company name, can you update it?

Dashboard widgets render blank on Firefox 130, console shows a TypeError.

Any plans for a dark mode on mobile?

I forgot my password and the reset email never arrives.

This is the third outage this month. We cannot keep running our business like this.

Where do I find the SSO settings?

The API is returning 429s since 3pm UTC even though we are well under our limit.

Can I pay annually instead of monthly?

Please cancel my subscription effective immediately.

The new sidebar looks great, nice work.

Webhook deliveries are delayed by about ten minutes today.

Is there a student discount?

Two-factor codes are rejected even though my phone time is correct.

We need an audit log export for our SOC 2 audit next week.

Mobile app crashes on launch after updating to iOS 19.1.

Can you add Slack notifications for failed jobs?

What is the difference between the Team and Business plans?

Our admin left the company and nobody else can manage billing.

The search returns results from archived projects, which is confusing.

Downgrading to the free plan for now, budget cuts.

Love the product but the onboarding tour keeps reappearing every login.

Payment failed for invoice 8821, the card was declined but it works elsewhere.

Data from yesterday afternoon is missing from the reports. Was there an incident?

How do I change the timezone for scheduled reports?

Could you support Markdown in comments?

The bulk import silently drops rows with commas in the name field.

Just wanted to say the support team has been excellent, thank you.

My account says it is suspended but I paid last week.

PDF export cuts off the last page of long documents.

Requesting a W-9 form for our accounts payable team.

Keyboard shortcut Cmd+K stopped working in the latest release.

I cannot invite users with a .gov email, the form says invalid domain.

It would help if the calendar view showed weekends in a different color.

Production sync has been failing for six hours and our customers see stale prices.

What are your data retention policies?

Charged in USD even though the account is set to EUR.

The status page says all systems operational but uploads have been failing for an hour.

Can we get a dedicated account manager on our plan?

Feature request: recurring tasks with custom intervals.

The Android widget shows yesterday count instead of today.

How long does the free trial last?

Promo code SUMMER25 says expired but the email I got today says valid until Friday.

Getting a blank white screen on the settings page, hard refresh does not help.

We are evaluating alternatives for next quarter, can someone walk us through the roadmap?

Please delete my account and all my data.

The API docs mention a batch endpoint that returns 404.

Nice touch with the confetti on project completion.

Emails from your system land in spam for our whole domain.

I need to transfer ownership of a workspace to a colleague.

Add an option to disable the AI suggestions, they are distracting.

The receipt for March is missing from the billing page.

Comments sometimes post twice when I hit Enter quickly.

Is the platform HIPAA compliant?

Cannot log in with Google, it says account already exists with email.

Rate limit errors on the reports endpoint, started after the 2.14 deploy.

Pricing page and checkout show different prices for the Team plan.

Would love a way to pin favorite projects to the top.

Our SSO login redirects to a 500 error page since this morning, 200 employees affected.

How do I export everything before my trial ends tomorrow?

The tooltip text overlaps the button on narrow screens.

Thanks, resolved, you can close this.

We were told a refund would be issued two weeks ago and nothing has arrived.

Please add Portuguese to the supported languages.

Upload of a 90 MB file hangs at 99 percent.

What happens to our data if we cancel?

A former employee still has access even though we removed them a month ago.

The Zapier integration stopped triggering yesterday.

Could the weekly digest email be sent on Mondays instead of Sundays?

Tax was not applied to our last invoice and finance is asking why.

Charts flicker when switching tabs quickly, minor but annoying.

Who do I contact about a partnership?

Account verification email link says expired immediately after clicking.

Any ETA on the public API v2? We are blocking a project on it.

The app logged me out mid-form and I lost twenty minutes of work.

Can I get a copy of your DPA for legal review?

Everything is working fine, just checking whether there is a referral program.

Wrong tier is showing on our account, we upgraded to Business on Tuesday.

Search is slow today, taking over ten seconds per query.

It would be useful to duplicate a project with all its settings.

Honestly Notion does this better and cheaper, why am I paying you?

Cannot remove a credit card that is no longer valid.

Notifications arrive twice, once by email and once in app, can I pick one?

Is there an offline mode?

The mobile app asks for camera permission it does not need.

Customer data export contains other customers rows. This is urgent and serious.

How do I enable SCIM provisioning?

Great release notes this month, very clear.

The trial ended but I was never given a chance to enter payment details.

Requesting a call to discuss an enterprise agreement for 400 seats.